FAQ

WHEN WILL MY ORDER SHIP AND ARRIVE?
Orders ship within 1-2 business days of when it was placed. This excludes weekends and all major holidays. For information on approximate delivery times, click here.


THE ITEM I WANT IS OUT OF STOCK. WHEN WILL YOU BE RESTOCKING?
Sign up to be notified of restocks by simply clicking the "NOTIFY ME" tab when viewing the sold out product. Once the item has been restocked, you will be notified immediately via email.  Please keep in mind that if the item you are asking about is in the FINAL SALE category, they will not be reprinted and sold again.


DO YOU SHIP TO MY COUNTRY?
Yes. We ship worldwide! For more information on international shipping, click here.


WHY DID I RECEIVE CUSTOMS CHARGES?
International orders may be subject to customs duties/taxes. Our international shipping charge of $15 does not cover any custom duties/taxes that may be applied to your package upon arrival to your country. If charged by the customs department, the customer is responsible for any charges. Jawbreaking LLC is not responsible, nor in control, of any additional taxes that may be applied. We are required, by law, to state the value of your order's contents. For more information, contact your local customs department. In some occasions, the customs process may delay delivery.


I KEEP GETTING AN ERROR MESSAGE WHEN ENTERING MY ADDRESS. HELP?
If you're getting a message regarding your shipping and/or billing address, double check them and make sure they are 100% correct. Your billing address should match exactly whatever your bank has on file. Also, try spelling out any abbreviated words. For example: "St. Louis" try "Saint Louis" or "St." to "Street" etc. If you continue to have problems, please contact our customer service email: helpme@shopjawbreaking.com


DOES JAWBREAKING HAVE ANY STORES?
We do not have any of our very own stores at this moment... But for the time being, we are sold in stores across the US and Canada! For a list of retailers, click here.


I WANT TO SELL JAWBREAKING IN MY STORE. DO YOU GUYS DO WHOLESALE?
Yes! Please email Ree at ree@shopjawbreaking.com with your inquiry and we can provide you with our linesheets, lookbooks, and any other information you may need.


CAN I PLACE ANOTHER ITEM TO AN ORDER I JUST PLACED?
Sorry, we can't! Once an order is placed, we cannot alter the order to add additional items. 


I NEED TO CANCEL MY ORDER!
As long as your item has not shipped, we will gladly cancel you order. Email helpme@shopjawbreaking.com with your order number and we'll take care of it as soon as possible.